Renting

Complaint Handling Procedure

sabelwood aims to run a high calibre lettings agency business. We do our best to operate in a professional manner and to the highest standards; however, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:-

Making a complaint

sabelwood is independently owned by Steven and Debra Abel. In the first instance your complaint should be directed in writing to the directors. They have an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

Write to us

sabelwood
47 High Street
Bridgwater
Somerset
TA6 3BG

Email us

enquiries@sabelwood.com

Resolving your complaint

We will investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. In our response we will outline the outcome of the investigation and what we will do to put things right if we have made a mistake.

Property Ombudsman Review

If you are still unhappy you have the option to take your complaint to the Property Ombudsman within six months of the date of the final letter.

The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process.

Further details of the Property Ombudsman are available at www.tpos.co.uk

sabelwood

47 High Street, Bridgwater
Somerset, TA6 3BG

Tel:01278 432850
email: enquiries@sabelwood.com

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